August 8, 2013
Vienna, VA

ActioNet announced today the opening of the ActioNetDesk™ Operations Center in Vienna, VA. ActioNetDesk™ is the first enterprise-wide, Cloud-based, Performance-driven, FISMA-compliant service desk for many agencies. ActioNetDesk™ provides Tier 1 support, and preparation is already underway for providing Tier 2 and Tier 3 support. ActioNet provides an off-premise, cloud-based service desk located in the ActioNet Innovation Center (AIC) in Vienna, VA. The partnering between the program team and government was enhanced by the relative ease of development of ITSM Tool Suites such as BMC Remedy and ServiceNow, in which changes could be identified, implemented, tested, and launched into production within hours.

“Continuous Innovation is in our blood.  At ActioNet, we are always looking for ways to be more efficient, cost effective and create more values for our clients.” said Ashley W. Chen, President & CEO.

About the ActioNet Innovation Center (AIC)

The ActioNet Innovation Center (AIC) provides all ActioNet clients the ability to leverage ActioNet’s and Strategic Partners’ proven processes, tools, solutions and practices to quickly enhance ITSM maturity, improve service delivery and reduce cost.  ActioNet continuously reviews programs and Strategic Partner offerings to identify candidate cloud solutions, processes, tools, methods and techniques for application across all programs.

About ActioNet, Inc.

ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI-DEV Level 4 and CMMI-SVC Level 4, ISO 20000, ISO 9001:2015, ISO 27001, and woman-owned IT Services Firm with strong qualifications and expertise in Program Management, Infrastructure Solutions, Information Assurance, Software Engineering and IT Business Governance. As an innovation-oriented company, ActioNet also follows the Project Management Institute (PMI) methodology as well as Information Technology Infrastructure Library (ITIL) standards. ActioNet has outstanding past performance, as evidenced by our “Exceeds Customer Expectations” rating from Dun & Bradstreet and a 92 out of 100 rating from Open Ratings. ActioNet holds the highest 3A1 Financial Rating from Dun & Bradstreet.

For more information, please visit our website at www.actionet.com

Contact:

Michelle Barnes, 703-204-0090 Ext. 102, BD@actionet.com